Most consumers are unaware that standard household insurance does not cover the cost of damage caused by termites.
Reports from Government Forestry bodies and independent surveys confirm that more than one house in five homes throughout Australia is likely to be damaged by termites at some stage.
The average cost of repair in the event of a termite infestation is often in the order of $5,000 to $15,000, but can be much higher.
Planet Pest Control are frequently being contacted by consumers who have experienced termite damage and were unaware their household insurance policy offered no protection against the cost of repairs.
"The best way to have peace of mind against termites infestation and damage is to have inspections carried out by a competent pest manager every 12 months, or more frequently in high risk areas.
It is important that consumers are using a pest inspector that has professional indemnity and liability insurance.
"Unfortunately, a large number of pest managers in Australia do not have any insurance.
While consumers are not protected by household insurance when it comes to termite damage, they do have a level of protection through the pest managers' insurance cover.
"But we cannot stress enough that the first thing consumers should do is guard against termites and the potential damage they cause.
Unfortunately, the pest control industry has a mixed reputation ... good and bad. It is far too easy to start up a pest control business employing people to use the hazardous pesticides who do not have the training or motivation to provide a safe and effective service.
Treatments carried out at extremely low costs, would not even cover the cost of the chemical products needed for the job. Such low pricing can be compromised by providing a sub-standard service using trainee operators and the cheaper old style more toxic pesticides - are hazard to themselves and the general public and can give you a false sense of security .
The modern technology products are far safer but much more expensive and require a higher level of skill to ensure an effective result.we at Planet Pest Control have over 25 years experience and will provide the best possible service possible
In most cases, a serious termite infestation will require the use of some chemicals, in order to minimise the risk of severe timber damage to a building. However, there are modern products and technologies available to suit environmentally sensitive situations.
After a thorough inspection and detailed written report on the premises, your termite professional should recommend a range of termite control methods suited to your particular circumstances, with an emphasis on safety and effective protection of the premises.
PLEASE NOTE: home insurance does NOT cover termite damage to the timbers in a building. A chemical soil barrier treatment should provide an effective barrier against termites for over five years.
The most common consumer complaint is that the Company has NOT done the job properly "the termites are back causing major damage" and the Company has disappeared, leaving the home-owner with the problem of ongoing termites
Selecting a professional pest controller that will provide an appropriate "value for money" safe and effective service can be a daunting task. Your enquiries should focus on whether the business is a solid company in case a problem arises in the future, the level of expertise, insurance cover, any warranties applicable and the safety aspects employed.
Never accept quotes over the phone. A proffessioanl pest management business will send a qualified inspector out to your home or business and carried out a full inspection and supply a full written or typed report. Normally within 24-48 hours after the inspection..
Obtain several quotes and check out each of the companies. First enquire as to how long the business has been established. Do they have a good reputation in the market-place? Are they a member of Australian Enviromental Pest Managers Association ? NEVER accept a quote over the phone without the company coming out to inspect the building first. A good professional pest control company will insist on coming out to inspect the building first before anything can proceed
Ask questions about termites and the different treatment options the company employs, the chemicals used their toxicity and safety aspects. Compare notes on the methods of each company. Which company seems the more professional?
Make sure the company carries professional indemnity and public liability insurance for their termite control services and inspection reports.
Be present during the termite inspection. Study the general presentation of the inspector, such as, was the inspector in company uniform, with proper identification? Did he/she arrive in a tidy motor vehicle and use quality equipment, including a moisture meter? Was a thorough inspection carried out? Were you presented with informative documentation regarding the inspection findings and treatment proposals? Did he/she adequately explain the alternatives so you are confident he/she knew his/her subject matter? Were there any other aspects that may indicate professionalism or otherwise? Make notes and comparisons.
Enquire as to the qualifications and experience of the termite inspector. Does he/she have a current pest controller license (and not just a trainee permit). You should cite his/her State Government issued pest controller license, noting name, number and expiry date.
Enquire as to whether the company uses employees or sub-contractors. Be wary of companies with sub-contractors as problems often occur in the market place where sub-contractors are obliged to pay for the supply of chemical and other costs but do not assume responsibility if the service proves to be inadequate at a later date.
Ask about any applicable back-up service period. For example, a company may provide you with a twelve month "FREE service period" for a chemical soil barrier treatment where the termite controller is confident a complete barrier is in place around the entire foot-print or perimeter of the building. This annual service period may be extended annually thereafter (at the customers option) provided necessary regular inspections and other essential control measures are carried out as recommended.
Be wary of companies that offer a 5,10 and even 15 year warranty as this commits you for that period, so you have to obtain (pay for) regular inspections and other work whether or not you want it. Such a long term warranty offer is usually unrealistic and a sign of short-term intentions.
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